Return and Refund Policy
Effective Date: 15/10/2024
Thank you for choosing Shreedama for your IT consulting needs. We strive to provide high-quality services and products. Please review our Return and Refund Policy below.
1. Consulting Services
Due to the nature of our IT consulting services, once a service has been rendered or work has commenced, the service charges are non-refundable. This includes all services like design, web & mobile app development, Digital Marketing services. We encourage clients to communicate any concerns during the project, and we will work collaboratively to address them.
2. SaaS Products
For our SaaS products, we offer a 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of your initial purchase. To be eligible for a refund:
- You must provide a written request for a refund to our support team at [email protected].
- The request must be made within 30 days of your purchase date.
- You should provide details about the issues experienced with the product.
3. Refund Process
Once your refund request is received, we will review it and notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within a certain amount of days (usually 7-14 business days).
4. Exclusions
- Refunds will not be issued for any services rendered or for any products used beyond the trial period.
- If you have received a discount or promotional offer, refunds will be issued based on the actual amount paid.
5. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at [email protected] or +91 72028 88072.